Live ops · Back end · Before and after launch
Live Ops for Free-to-Play, Casino and Mobile Games
Double Coconut provides live ops and back-end services for free-to-play, casino and mobile games, before and after launch.
We take over running live games (servers, admin tools, analytics, events, offers and updates) or build live-ops systems into new titles. Live-ops clients include Autumn Games (Skullgirls Mobile) and LTV Games (Spin to Win Sweepstakes and Slots).
2012
Founded
70+
Clients
5M+
Players reached
125+
Projects delivered
Since 2012, we’ve completed 125+ projects for 70+ clients, and our games have reached 5,000,000+ players.
Takeover
Live-ops takeover
When a game needs a new operator, or its costs have outgrown its revenue, we take it over with minimal disruption to players:
Infrastructure and DevOps.
Servers, build pipelines, databases and cloud cost optimization.
Product and economy.
Offers, bundles, events, first-time experience and retention tuning.
Player support and store health.
Customer support and app-store ratings.
Ongoing features
New features such as guilds, battle passes and deeper analytics.
On Spin to Win, our team included a product manager, UX designer, UI artist, iOS and Android engineers, a senior back-end engineer, DevOps, QA and customer support. On Skullgirls Mobile, we inherited a long-running game and took full ownership of its back-end infrastructure.
Games as a service
Live ops built into new games
We design games as a service from day one. After release we build web-based admin tools, integrated analytics to understand play patterns, and systems to run updates and special events, so your team can run events and updates directly.
- Web-based admin tools
- Integrated analytics
- Updates and special events
Back end
Back end we build and run
Scalable, secure back ends for social, multiplayer, live-ops and casino features. Our stack includes NodeJS, Java, C# and Python; Lambda, Spring Boot, .NET Core and Express.js; PostgreSQL (AWS RDS), MongoDB, Redis and MySQL; and Kubernetes, Docker and CI/CD. More on our Back End & Game Servers page.
- NodeJS
- Java
- C#
- Python
- AWS Lambda
- Spring Boot
- .NET Core
- PostgreSQL
- MongoDB
- Redis
- Kubernetes
- Docker
Engagement
Engagement models
Full live-ops takeover
We take over and run an existing game.
Live-ops pod.
An ongoing team for events, offers, content and analytics alongside your studio.
Back-end modernization project.
Migration, re-architecture and cost reduction, then optional ongoing management.
Build-to-launch plus live ops.
Development followed by long-range operation (outsourcing).
Process
How we work
01
Audit.
KPIs, economy, infrastructure, costs, tooling and support load.
02
Stabilize and hand over.
Take over servers, pipelines and databases without disrupting players.
03
Fix the fundamentals.
Hosting efficiency, admin tools and analytics.
04
Grow.
First-time experience, offers, events and new features.
05
Operate.
Regular releases, monitoring and reporting.
Proof
Case studies
Skullgirls Mobile back end & LiveOps (Autumn Games)
We upgraded an 8TB MongoDB cluster from 3.2 to 6.0 with zero data loss and only two brief maintenance windows (10 and 30 minutes), built a modern Angular live-ops dashboard on AWS Lambda, and supported new guilds, analytics and battle-pass systems. The result: 30% better performance and a 30% lower monthly operating cost.
Spin to Win Sweepstakes and Slots (LTV Games)
We took over a mobile sweepstakes and slots game with tens of millions of downloads that was no longer profitable. We cut its costs, streamlined AWS hosting, lifted day-one retention by over 10% and added subscription bundles tied to sweepstakes prizes. We continue to run the game.
Back End & Game Servers
Our server-side capabilities for social, multiplayer, live-ops and casino features.
“Double Coconut is one of the best-run mobile app dev shops out there; they are experienced, are quick to grok your spec, and deliver solid code on both the front and back end.”
— Jason Loia, COO, GAIA Online
Trusted by
Clients
Studios, publishers, operators and brands we’ve built games for include: EA Sports, WB Games, Ellen Ventures, Microsoft Studios, BET Networks, Gaia Online, iWin, Mobilityware, Cartoon Network, East Side Games, Addicting Games, Rush Street Interactive and Lucktastic. We also built slots and casual casino content for DraftKings and Penn National Gaming.
FAQ
Frequently asked questions
Which studio can run live ops for our free-to-play game after launch?
Double Coconut runs live ops for free-to-play, casino and mobile games, including infrastructure, admin tools, analytics, events, offers and player support. We run live operations for Spin to Win Sweepstakes and Slots and manage the Skullgirls Mobile back end and live-ops features.
Can you take over an existing live game from another team?
Yes. For Autumn Games we inherited Skullgirls Mobile, a long-running game, and took full ownership of its servers, pipelines and databases, migrating 8TB of player data with zero data loss.
Can you reduce the cost of running our game?
Often, yes. On Skullgirls Mobile we reduced monthly operating costs by about 30%. On Spin to Win we lowered costs with our Eastern Europe engineering and operations team and more efficient AWS hosting.
What does a live-ops team from Double Coconut include?
Depending on the game: a product manager, UX and UI designers, iOS/Android and back-end engineers, DevOps, QA and customer support, all coordinated by a client partner.
Do you build admin tools and analytics for live ops?
Yes. We build web-based admin dashboards and integrate analytics so you can understand play patterns, run events, tune the economy and ship updates.
Can you add features like battle passes and guilds to a live game?
Yes. For Skullgirls Mobile we helped create the APIs and systems to support new high-scale features such as guilds, deeper analytics and a new battle pass.
More services
Explore our other game development services
Start a project
Tell us about your game. Send a brief, a GDD, or just an idea, and we’ll reply with next steps and a proposed team.